Refund Policy

1. General Philosophy

At Polaim, we strive to build high-quality digital tools and services. Because our products are digital goods and software-as-a-service (SaaS) platforms, standard return policies for physical goods do not apply.

2. 14-Day Refund Window

Subject to the conditions below, we offer a 14-day money-back guarantee for initial purchases of our SaaS subscriptions and digital goods. If you are unsatisfied within the first 14 days of your original purchase, you may request a refund by contacting sa@polaim.com.

3. Strict Exceptions (Non-Refundable Cases)

To prevent abuse of our digital services, refunds will be strictly denied under the following circumstances:

• Credits Used: If you have consumed AI generation credits, processing time, or API calls associated with your purchased tier.
• Digital Goods Downloaded: If the purchase is a downloadable asset (e.g., templates, scripts) and the system logs show the file has been accessed or downloaded.
• Renewals: Refunds do not apply to automatic subscription renewals. You are responsible for canceling your subscription before the next billing cycle begins.

4. How to Request a Refund

To request a refund, email sa@polaim.com with your receipt and the email address used for the purchase. Approved refunds will be processed via Stripe to your original payment method within 5–10 business days.

5. Company Information

For any billing inquiries, please refer to our official registration details:

• Operated by: PAVEL SHCHERBININ
• Tax ID: PL1132920347
• Address: ZWYCIĘSKA 9 m. 17, WROCŁAW, 53-033